Return & Refund
Here you'll find all the info you'll need about how to return your items. If you need some further help, please contact us.
-How long after purchase can I still return the product?
We are happy to refund your purchase within 7 days of receipt if the colour is not suitable providing the product is returned with the hygiene sticker sealed and in the original condition.
For hygiene reasons we cannot accept back products which have been worn or with hygiene seals broken, even if this is to check suitability. Items must be returned in their original packaging, still attached to the product backing card and with any packing and retaining hygiene seals intact where appropriate. All products come in packaging which allows easy checking of the colour suitability.
We cannot accept hair products back where the seals have been removed/tampered with including open colour swatch samples or products which are in a condition which indicates the product may have been used, unless faulty.
Products are packed in sealed see-through packs should be returned with the sealed pack intact and unopened. The sealed packs or seals which hold the product together and/or to the backing card are there for hygiene reasons.
-Can I exchange my item?
We do not accept exchanges as customers can obtain a replacement item quicker by placing a new order and returning the original one for a refund, which we endeavour to process within five working days of receipt. However, your payment card provider may take up to five working days further to credit your account.